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IT Support Analyst
CipherStaff Arlington, VA
$61k-76k (estimate)
Full Time | Consumer Services 4 Months Ago
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CipherStaff is Hiring an IT Support Analyst Near Arlington, VA

Direct hire job. Seeking Support Analyst with software support, project management, business analysis and/or implementation experience highly desired. Hybrid role with office location in Arlington, VA next to Rosslyn metro stop. Office on-site expectations are 3-4 days a week. Pay target range from $60,000 - $80,000 with full benefits but will depend on experience.
Join a growing technology team and an awesome customer community.
Do you...
  • enjoy making the complex simple?
  • love being "hands on" in the software.... without having to program it?
  • plan your day, track your work, and keep your promises?
If you are you motivated by delighting customers and representing a team, we should talk.We are looking for a technology professional who loves to roll up their sleeves and configure a system... without programing.This role is a blend of project management, business analysis, and system administration. When you finish your project, you will have a functioning production system ready for launch.On any given day, you may find yourself:
  • Configuring and testing our software application to meet customer requirements.
  • Organizing and tracking work using our project management software.
  • Communicating with customers, resolving escalated issues, and coordinating with Tier III technical support.
  • Documenting customer requirements using user stories, workflow diagrams, meeting minutes, and other client documentation
  • Contributing to a fun work environment. We even have an office dog.
From time to time, we will need you to help us improve our software product by:
  • Suggesting (and documenting) new product features.
  • Creating / contributing to customer training content.
  • New feature testing.
And, our Implementation team has several open positions at different levels of responsibility, from mid level analyst to senior consultant.This is an office / remote hybrid position, meaning you will commute to the office a few days a week. We are not accepting remote only applications.Benefits include 3 weeks PTO, Health Insurance, FSA, 401k matching, bonus, insurance and more.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Services

SALARY

$61k-76k (estimate)

POST DATE

12/13/2023

EXPIRATION DATE

06/15/2024

WEBSITE

cipherstaff.com

HEADQUARTERS

Burke, VA

SIZE

<25

INDUSTRY

Consumer Services

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The job skills required for IT Support Analyst include Project Management, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Analyst. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for IT Support Analyst positions, which can be used as a reference in future career path planning. As an IT Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Analyst. You can explore the career advancement for an IT Support Analyst below and select your interested title to get hiring information.

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If you are interested in becoming an IT Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Analyst for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Support Analyst job description and responsibilities

The IT support analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.

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IT support analyst often communicate directly with consumers.

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This position provides analysis and problem-solving, technical assistance and support coordination to staff for computer hardware, software, networking, and applications systems.

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IT support analyst perform analysis of root causes.

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troubleshooting hardware and software issues.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Support Analyst jobs

A IT support analyst should be able to work calmly when under pressure.

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A IT support analyst should provide enterprise-level support to customers.

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Name variables and functions using clear and relevant names.

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Re-use common functions to save time.

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Set a time limit to complete a task.

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Step 3: View the best colleges and universities for IT Support Analyst.

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